Helpdesk service – complete Outsourcing off your mobile infrastructure
Nomasis AG offers a customizable helpdesk service for the most common smartphone and tablet platforms on the market (iOS / Android / Windows Phone 7 / Symbian).
This way, you can outsource your support processes and the operational works to relieve your company. Your employees will receive a single entry point, which will give them support for their technical problems in the smartphone area.
If you are looking for a partner which can relieves you with his experience, you are at the right address.
We take care of the following tasks:
- Deployment and configuration of devices
- Inventory of all devices
- Phone and email support for your employees
- LifeCycle Management with the administration of replacement equipment’s
- Individual reporting
- Central Administration off the devices – trough a mobile device management
Processes - the decisive factor for a successful helpdesk service
We see the process design as a crucial factor for a high quality service. Together we will create all the necessary processes, so we can guarantee the best possible service. With our help desk experience, we support you in the early detection of potential impending problems.
Process Engineering at Nomasis means:
- Common process design
- Writing support process documentation
- Effective implementation of the developed processes
Through the jointly developed processes, we create trust and transparency. This paves the way towards to a successful implementation of a help desk services.
"One hand“
Our close partnership with different mobile distribution companies allows you to handle the complete LifeCycle Management, through a single contact point.
The entry point is our Mobile Support Hotline. This is where the issues are analysed and accordingly made the necessary measures.
Our support staff can assists your employees within the following topics:
- Questions about subscriptions and equipment prices
- Setup challenges with the devices
- Technical problems with the synchronization of mail, contacts and calendar
- Theft / loss
- Provide repairs and replacement of equipment
- Over the Air re-installation of configuration profiles
- Network problems (data connection not available)
Customer satisfaction is our top priority. Together we will achieve a significant improvement in service quality. Your employees will receive a single entry point that always supports them with their concerns of the mobile devices. Thanks to our competence your internal resources and costs can be reduced to a minimum.
Nomasis AG